Bandwidth / Transfer / Hits
You have unlimited bandwidth on your shared hosting package. Any outbound traffic from your web site is considered data transfer. FTP uploads do not count as data transfer. Each time a html file, graphic file or any other element on your web page is loaded, data transfer is generated.

ShoqWave Multimedia's customers are privileged to be offered unlimited traffic for their web sites. The intention of ShoqWave Multimedia is to provide a large space to serve web documents, not an off site storage area for electronic files. All (90%) of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on ShoqWave Multimedia's server. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the discretion of ShoqWave Multimedia management. Any customer who violates ShoqWave Multimedia's policies in abusing either space/site transfer will be notified and given 2 days to remedy the problem. If the problem is not resolved within the allotted period, the client will be billed for the overages.

To maintain the integrity of our shared hosting service the following limitations apply:

Sites with banners, graphics or cgi scripts running from their domain used on other domains. Sites with picture galleries (This is any site where 50% of the files transferred is graphics) Sites offering download files or archives. (This is any site where 50% or more of there monthly traffic is from file downloads). Sites using more than 30% of system resources for longer than 60 seconds. Sites running multimedia files (QuickTime, Real Audio, Real Video, MP3).

For those that do not qualify for the unlimited service, traffic will go unmonitored until you reach 20 GB per month. Thereafter, normal data transfer cost of $12.50/1GB/month will be billed to your account. If you want to pre-pay for bandwidth overages, you will be billed $7.50/1GB/month.

You will receive a notice on Tuesday morning detailing your bandwidth usage.

You will have 7 days to pay for your overages. If you do not pay for your overages your site will be disabled within 7 days of your first notice.

ShoqWave Multimedia will be the sole arbiter as to what constitutes a violation of this provision.

Disk Storage
Disk storage refers to the amount of server disk storage your account is allocated. This space is used to store your html files, graphics, audio/video files and all other files that make up your web site. Your POP3 emails are not stored in this space. You are allotted an extra 10 MB of space for your mail spool. Should you require additional space for your content you will need to upgrade your account to the next shared package.

Number of Domains Per Server
We do not overload our web servers. We bind 1 class C (256) of Ips to each machine. This ensure that your web site loads fast and is always available to your visitors.

ShoqWave Multimedia Domain Registration
Your domain will cost $25/year with the ability to register your domain for up to 10 years at a time.

Static IP Address
Every shared hosting account is configured with a static IP address. This means that you are given a unique set of numbers (xxx.xxx.xxx.xxx) specifically assigned to your web space. This allows you to access your web site via a web browser or development tool regardless of the status of your domain name. Having your own IP address also gives you the opportunity of publishing your web site to your new web space before actually transferring your domain name to our DNS. This results in no down time when transferring your web site from another hosting company.

Private Nameservers
ns and ns2.youractualdomain.com protect your identity and to anyone doing a whois? query appears as though you maintain your own servers and DNS. Perfect for a reseller or business hosting multiple domain names.

24 Hour Setup
Your account will be setup within 24 hours of placing your order online. This service is available 24 hours a day 7 days week.

SiteMonster Software
Need a free, custom site design? Use our proprietary SiteMonster software to make as many custom web sites as you need. Try it today!

Instantly Upgrade To A Dedicated Server
ShoqWave Multimedia is the only web hosting firm in the world to instantly allow you to upgrade to a dedicated server once you have out-grown your shared hosting plan. Contact us about upgrading and we will instantly move your site content from your shared server to your new dedicated server!

Estimated Maximum Total Web Pages
"Estimated Maximum Total Web Pages" is ShoqWave Multimedia's estimate for the maximum upper threshold that this account is designed for. While it is possible to host additional web pages within your space it may slow the performance of your web site and cause it to load and operate slower than we would like.


Estimated Maximum Web Site Hits/Month
"Estimated Maximum Web Site Hits/Month" is ShoqWave Multimedia's estimate for the maximum upper threshold of site hits that this account is designed for. Keep in mind that each unique user to your site is considered 1 hit and each time that user hits another web page that is considered an additional hit. While it is possible to take on additional web site hits within your space it may slow the performance of your web site and cause it to load and operate slower than we would like.


Estimated Maximum Company Employees Using Site
"Estimated Maximum Company Employees Using Site" is ShoqWave Multimedia's estimate for the maximum upper threshold of employees that this account is designed for. While your company may have more associates or employees using this web site account for email and for communication purposes, it may slow the performance of your web site and cause it to load and operate slower than we would like.

Email Features

Email Accounts
Each of our shared hosting packages comes with unlimited POP3 email accounts in addition to email forwards and aliases. You have the option to retrieve email directly from POP3 mailboxes on the mail server using an email program such as Eudora, Outlook or Outlook Express.

Email Aliases / Forwards
Using Email Aliases or forwarders gives you the ability to receive any email at *@youractualdomain.com. Specific email addresses that you want to forward out of your domain to another email account can be accomplished through cPanel or by editing your .redirect file within your /home directory. For example you may want to forward all email addressed to [email protected] to an AOL account such as [email protected] or another POP3 account on your domain [email protected]. The best part about using aliases or forwards is that the person emailing you never knows the mail is being redirected.

Email Autoresponders
An autoresponder is a pre-determined message with information you want automatically sent to anyone who emails a designated email address/mailbox at your domain.

PGP
PGP is a program that adds privacy to your electronic mail that you send through our network. It encrypts your mail so that nobody but the intended person can read it. When encrypted, the message looks like a meaningless jumble of random characters. PGP has proven itself quite capable of resisting even the most sophisticated forms of analysis aimed at reading the encrypted text.

Mail Lists
You can create multiple mail lists based on your customer's interests. You provide customers an email address they can send an email to and be added to your personalized mailing list. As soon as customers sign on they are sent a friendly welcome message. This is a great way to cost effectively communicate with your customers through monthly newsletters, sales updates or just a friendly hello. Each list can hold 1000 names and a 75kb message can be emailed to all the lists you create.

Personal SMTP Server
You have a personal SMTP mail server on each domain you host with ShoqWave Multimedia. This mail server enables you to send mail out through your domain at mail.youractualdomain.com

MonsterMail
Lets you view, delete and manage all of your email accounts through the convenience of your web browser.

Technical Support

MonsterChat
Lets you chat in real-time with our support technicians. This exclusive software is available to every ShoqWave Multimedia client 24 hours a day, 7 days a week.

24 Hour Toll Free Support
No busy signals, no long distance calls for technical support, sales, billing and quality assurance. You have 24 hour access to our technicians for any support you may need with no limits or restrictions.

99.9% Uptime Guarantee
We guarantee that 99.9% of the time that your web site will be accessible via IP address to the world. The IP address is the numerical value equivalent to www.youractualdomain.com. If your web site is not online 99.9% of the time we will refund the percentage of your monthly hosting fees equal to the downtime.

30 Day Money Back Guarantee
If for any reason you are not completely satisfied with ShoqWave Multimedia's services we will gladly refund all monthly fees you have paid if you cancel within the first 30 days of signup..

Ecommerce

Shopping Cart System
This simple shopping cart solution lets you add all of your products into a 1 page HTML document that will sort your products with price, quantity and other attributes you set. It lets you create a custom receipt and order page and emails both you and the customer when an order is completed.

Cybercash
A service that connects a storefront or web site to the CyberCash payment services, enabling businesses to accept secure, real-time credit card payments at their web sites.

Secure Server (SSL)
All shared hosting accounts are provided with secure server access. Any sensitive information such as credit card information that can be encrypted before transmission through a web browser. SSL will light up the key in your customer's browser, greatly increasing customer trust when buying from your site.

SSH - Secure Shell
The industry standard for encrypting terminal connections and file transfer over the Internet.

Server Side Includes (SSI)
Lets you embed CGI scripts into your web pages. The scripts will execute automatically when the web page is opened.

Password Protected Pages
Protect directories within your web site so that only approved username and password combinations gain access.

PHP
A server-side, cross-platform, HTML embedded scripting language.

Chat Software

Java Chatroom
Chatroom that you can install on your domain that will let your users login and converse about topics you set or random topics set by the users.

Volano Chatroom
The perfect solution for the domain which wants IRC/AOL style chat on their domain. With just linked path and a single click on the login button, your users become immersed in a versatile, java-based chat environment which is customizable by the domain webmaster and prevents the need for further maintenance or space requirements.

Additional Software

FrontPage 2002
The Microsoft FrontPage 2002 web site creation and management tool gives users everything you need to easily create and manage great web sites. You are required to own and install the FrontPage 98 or 2000 software and on your home system.

Real Audio / Video 8.0
We provide full support for RealMedia technology from RealNetworks to stream audio and video from your web site. Streaming allows your users to see or hear your multimedia files without having to download them to their local PCs first.

Web Based Control Panel (cPanel)
This is our proprietary web administration system which allows you to perform all aspects of your web site administration. You can add/edit your email redirects and forwards, setup and manage your mailing lists and autoresponders, password protect directories and manage the username/password combinations, download your raw access-logs, manage your site with SiteManager (create, edit and upload files to your web space). You can also change read, write or executable permissions on any of the files or directory in your web site plus much more. You can test the control panel at http://www.cpanel.net/products/cpanelwhm/try-demo.html

Miva Empresa
Enables your server with XML based Miva Script, commerce processing and database. Miva Script applications running under Miva Empresa execute in a sandboxed data and runtime environment. Special virtual domain and shared server features let busy site administrators create per user and per domain runtime environments.

FREE Merchant Account
ShoqWave Multimedia client's can take an advantage of an exclusive offer from ShoqWave Multimedia Merchant Services and accept Visa, Mastercard and American Express cards instanly through your web site. This special offer is only available to ShoqWave Multimedia customers!

mSQL / mySQL Databases
A database is a structured collection of data. It may be anything from a simple shopping list to a picture gallery or the vast amounts of information in a corporate network. To add, access and process data stored in a computer database, you need a database management system such as mSQL/mySQL. Since computers are very good at handling large amounts of data, database management plays a central role in computing, as stand-alone utilities or as parts of other applications.

Support for Plugins
Support for Vream (Virtual Reality Authority Software), Voxware, Vivo Active, Midi and IPIX, Sizzler, Fractal, FutureSplash, Infinop's Wavelet Image Compression, VocalTec Internet Phone, TrueSpeech Digital Audio, VRML, Macromedia's Shockwave.

Wireless Application Protocol Ready (WAP)
Allow your clients and potential customers to view your web site on cellular phones, pages and other wireless devices with Internet access.

Advanced Features

Redundant DNS Servers
ShoqWave Multimedia takes pride in its rock-solid DNS structure. We are the only hosting company to house our DNS servers on diverse network segments ensuring that DoS and hacker attacks never damage, slow down or interrupt our DNS. We even cluster and cache our DNS so that even during network spikes and peak performance usage our DNS is responding with lightning fast times.

CGI-Bin
Directory setup with special permissions to auto-execute user-defined scripts. CGI is used to accomplish tasks which are not supported by basic HTML such as a hit counter or guest book. You may use this directory to execute any cgi-script you write or ones that are already pre-written for you. The directory is specially designed for scripts that end in *.pl as scripts that end in .cgi will execute from any directory within your web space.

Pre-Installed CGI-scripts
We offer several pre-written scripts available free for your use. These include hit counters, a shopping cart system, guest book, bulletin board system, visitor links page, random quote displayer, and much more.

Unix Shells: bash, csh, tcsh
Each shared server has 3 different shells available letting you choose which you are most comfortable scripting in.

Perl 5.6.0, C, C++, java jdk 1.4, Python 1.5.2 and Python 2.1.1 & TCL 8.3 Compilers
Various types of scripting languages / shells that are installed on all ShoqWave Multimedia machines.

Emacs
An extensible, customizable, self-documenting real-time display editor that is used in a UNIX shell.

Pine, vi, elm, Joe, Pico & Cron Tab and .htaccess
Pine is an easy to use UNIX shell-based email client that organizes your emails complete with address book, sent items and inbox. VI, JOE and PICO are text editors that lets you create and edit files within telnet. ELM is very simple email program that lets you just send and receive emails from within your telnet shell. CRON TAB is similar to an alarm clock, it executes set commands at user-defined times. .HTACCESS lets you setup password protected directories within your web site.

Majordomo
This is a very flexible tool for interacting with your customers or clients. In simple terms it's an interactive style newsletter that allows all subscribers to distribute information. There are many configurable features including automatic subscribe and unsubscribe and much more. When one user emails the Majordomo listserver that email is sent out to everyone on the list to read.

Custom Error Documents
By placing a file in your main directory called missing.html, you will be able to provide a customized page to any viewer that requests a file with their browser that does not exist on your domain.

Disk Usage Meter
Lets you view real-time statistics on how many MB of disk storage your web site is utilizing. Also breaks down usage to file, directory or entire web site.

Bandwidth Consumption Meter
Lets you view real-time statistics on how many GB of bandwidth your web site is utilizing. Will also show you projections for the week and month.

Ability to Add FakeIP's
Your ShoqWave Multimedia web site will have the ability to addon FakeIPs to your main hosting account. This will enable you to instantly create "sub-sites" so you can organize the various areas of your web site. ie. http://music.yourdomain.com can pull information you have stored in www.yourdomain.com/music

SunONE Active Server Pages 3.6.2 with ASP Components
ASP (Active Server Pages) can be used to create, complex, consumer oriented web applications such as shopping carts and personnel oriented databases and other dynamic features.

Macromedia Cold Fusion 5
Cold Fusion is a sophisticated scripting language for web developers that want advanced site development and database interfacing. Cold Fusion supports MS Access, dBASE, FoxPro, and Paradox databases.

Macromedia JRun 4 Java Servlets
Macromedia JRun 4 features full Java 2 Enterprise Edition (J2EE) 1.3 compatibility. Leverage the latest Java API specifications to build and run your applications-including JSP 1.2, Servlet 2.3, EJB 2.0 and more. Additionally, new highlights of this release include leading edge support for the latest web services-SOAP 1.1 , UDDI 1.0, automatic WSDL generation and JAX-RPC.

Website Management

FTP
File Transfer Protocol or the method used to "upload" your web site files to storage space on our network. You have unlimited access to your domain via FTP 24 hours a day to setup, change and manipulate your web site. ShoqWave Multimedia's network is compatible with any FTP client you choose to use.

Anonymous FTP
Capability of setting up a public area where anonymous users can upload and download files from your web server.

Telnet
Telnet is a telecommunications software utility which allows you to become a user on a remote computer. Once you access the remote terminal, you can use it for its intended purposes. Unlike FTP, the telnet utility does not allow you to transfer and save files to your own computer.

Website Monitoring

Daily Backups
We do daily backups of your sites data and your email spool file. In the event you lose or corrupt any of your data you may request a restore from our technical support department.

Site List With 2500 Search Engines
We automatically list your site with the top 2500 search engines by your sites keywords, title and meta tags.

Raw Access Logs
These are the text logs showing every hit to your site and what the user downloaded, accessed or viewed. For statistical analysis you can download these to compile on your local machine in programs like MediaHouse LiveStats or other site analysis programs.

Graphical Referrer Logs
This is an extended logging feature that documents where each visitor to your site came from. You will know if they found you through a search engine or a web site link. It will show you the search engines users queried and what keywords or sentences they typed in to find your web site. This is invaluable information when trying to determine if marketing campaigns are paying off.

AWStats Graphical Statistics
This is a very powerful tool for graphically tracking visitors to your site. It provides you statistics on how long visitors stay at your site, what pages they visited and the order in which they were visited. It also provides the most popular entry/exit pages, what browsers your visitors use, which countries your site is most popular in and with referrer logs activated it will graphically capture how the user found your web site. Wusage can be configured to run nightly or weekly.

Off-Site Backup Tape Storage
Every 2 weeks ShoqWave Multimedia rotates the off-site backup tapes with new, current copies to ensure even in the most catastrophic events, your data remains safe and can be restored instantly.

Hardware and Network

Server Hardware
Each shared server is Quad 3 Ghz Xeon or faster with 1000 MB + of RAM. Our servers are custom built to our needs and spare parts are kept in inventory in case of hardware failure. We keep 10 pre-built machines in inventory at all times ensuring that if the entire server fails we can swap the hard disk into another server and have it back online within 5-10 minutes.

Server Operating System
Each of our shared servers runs a custom version of Cent OS 5.

Network Connectivity
Your web site will be hosted within our primary state-of-the-art data center - CDC-01. This site has fully redundant power, air-conditioning and fiber connectivity. CDC-01 has multiple DS3, OC3 and OC12 (more than 2000Mbits total) to the Internet each connecting thru OC-48 or OC-192 connections for fast and extremely reliable connectivity. It also has 10 backup T1 connections used in case of emergency fiber cuts. A tour of our data center can be found here.

Uninterruptible power with UPS and backup generator
Every server is connected to a 3000W Compaq UPS device and our data center power is backed by a 245,000W Diesel-powered generator ensuring that even during the longest power outages your web server remains online.